Pharmacy

GLWACH Pharmacies fill new prescriptions and refills at no cost for covered medications for active duty service members, active duty family members, retirees and their family members, TRICARE Prime enrollees.
Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• All Prescriptions must be activated.
• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DODFT LEONARD WOOD EPHCY
• NCPDP/NPI number: NCPDP: 2641909 / NPI: 1069289362

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.
The PX Pharmacy only processes refills. The Main Hospital Pharmacy processes new prescriptions or any prescription destined for the ScriptCenter.

Activating New Prescriptions

There are multiple ways to activate your prescription. To activate your new electronically transmitted prescriptions before visiting the pharmacy please call the Main Outpatient Pharmacy or submit the request through Q-Anywhere.  Our call center is available to take your calls while our call volume is high and you may experience a wait for your phone call to be answered.

• Prescriptions dropped off at Main Outpatient Pharmacy before 1 p.m. will be ready for pickup by the end of that duty day unless otherwise stated; those dropped off after 1 p.m. will be ready for pick up the next duty day.
• Medications such as antibiotics or those deemed urgent may be processed and dispensed promptly.
• Completed Drop-Off medication orders that have not been picked up within 10 business days will be returned to stock. A patient request will be required for these medications to be processed again.
• Medication pick-up reminders will be sent via text or voice to customers that opted in for such notifications.

Option 1: Fastest and Preferred

Scan the QR code below or text “Get in line” to 1-833-429-6433

Follow the prompts on your mobile device.

Option 2: In Person

Go to the main pharmacy and check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Call 573-596-0514 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up (PX Pharmacy or ScriptCenter)
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 573-570-3211 then follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Take a ticket from the kiosk. Same-day processing of refills can not be guaranteed.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture of the front and back).

ScriptCenter

The ScriptCenter is located behind the information deck in the main entrance.
Certain items may not be available from the ScriptCenter, such as refrigerated and/or oversized medications.

Main Pharmacy

• Servicing active-duty service members and their family members, as well as retirees and their family members.

• The patient's military ID card must be presented each time a service is requested.
• Children aged 10 years and older are required to have an ID card.
• Only new prescriptions (digital or hand-written) or special-order prescriptions are filled.

PX Pharmacy

• Refilled prescriptions that have been called in via the automated refill system or tri-care online may be picked up at the time given by the automated systems.
• ID card must be presented for medication pick each time.
• The pharmacy has a mandatory call-in refill process.
• Refills should be ordered within seven business days before the medication runs out to prevent unintended medication disruptions.
• Refills are processed within 72 business hours after they are requested. 
• Refills that have not been picked up within 10 days will be returned to stock.
• A patient request will be required for these medications to be processed again.
• Medication pick up reminders will be sent via text or voice to customers that opted for such notifications.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure, Med Safe, bin located in the pharmacy waiting area or

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures of both sides) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.