General Leonard Wood Army Community Hospital is open, and we continue to schedule appointments. We will do our best to minimize impact on our beneficiaries who need health care during the shutdown. Your health and well-being remain our highest priority. No medical or dental appointments or procedures have been canceled. All ancillary services (pharmacy, laboratory, radiology) remain operational. Please call 866-299-4234 to schedule or cancel appointments. For questions about TRICARE during the shutdown, please visit www.tricare.mil/shutdown.

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:

• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:

• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:

• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Contact Us

Telephone Number(s)

Case Management Behavioral Health:

573-596-0522/9450

Case Management Richard G. Wilson Army Medical Home:

573-596-0409

Case Management Inpatient Services:

573-596-5336

Case Management Outpatient Services:

573-596-7715

Exceptional Family Member:

573-596-0049/9180

Hours

Monday-Friday 6 a.m. to 4:45 p.m.
Don’t forget to keep your family’s information up to date in DEERS!