Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC) 

BCACs educate and help you with TRICARE-related inquiries. 

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. 

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

ICE

Contact Us

Phone/Email 

Patient Advocate

573-596-0042

BCAC/DCAO

573-596-7414

Hours

Patient Advocate

Monday - Friday 7 a.m. to 3 p.m.

BCAC/DCAO

Monday - Friday 8 a.m. -to 4 p.m.

Location

Patient Advocate

Room 123-1 Building 310

BCAC/DCAO

Room 123 Building 310

 

For weather-related closures/delays/releases, etc., see Fort Leonard Wood's SNAIR page
Don’t forget to keep your family’s information up to date in DEERS!